Refund Policy

At Maklu The Pet, we want you to feel confident in every purchase. Our refund policy ensures a straightforward process for returns and exchanges. Most items can be returned within 30 days of purchase in their original condition with proof of purchase. Refunds are processed within 7-10 business days after we receive and inspect your returned items. Certain products, such as live animals or perishable items, may have different return conditions. For detailed information about specific product categories, shipping costs, or to initiate a return, please contact our customer service team. We're here to make sure you and your pet are completely satisfied.